leadership and management skills training
60 Minutes a Week to Leadership Success
course
descriptions
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Today's Leader |
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This course examines the role of the leader
who is also a manager. From studying their
own leadership style and applying it to a
basic management model, participants learn
how to flex their preferred style according
to situational and organizational needs.
Communication, a primary skill of both
managers and leaders, is explored in order
to increase effectiveness in both giving and
receiving information and feedback. |
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The Leader as Coach |
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Coaching, an essential but fairly recent
addition to leadership competency, is
clearly defined along with its basic
attending skills and techniques.
Participants learn what coaching is, what it
can accomplish and when to use it. They also
practice essential coaching skills in and
out of class and learn a model that assists
them in covering all of the important steps.
Application exercises are completed and
discussed to help leaders improve their
personal effectiveness. |
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Advanced Coaching Skills |
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Often, leaders are called on to take a
coaching conversation to the next step in
order to get the continuous results that
they want. This module is the perfect
follow-up to The Leader as Coach as it
builds on and reinforces the coaching model
taught in that course while adding new
skills. Participants learn how to maintain a
meta-focus, assess, challenge and use
acknowledgements to motivate and inspire
action. |
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Delegating
Effectively |
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Handing out work is a requirement of
management. How you do it can make the
difference between increased productivity or
quality nightmares. Recognizing what
different subordinates need in order to meet
your expectations is a primary focus of this
course. |
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Communicating With
Style* |
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The foundation of personal and professional
success lies in understanding self,
understanding others and realizing the
impact of personal behavior on the people
around you. DISC Dimensions of Behavior
provides a non-judgmental language for
exploring behavioral issues. All
participants will discover their behavioral
strengths as they take this instrument and
assess to what degree they utilize each
dimension of behavior in their particular
situation. |
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Building a High
Performing Team |
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Every manager wants a high performing team,
but somehow not every manager gets one. What
makes the difference? How do new members
have to be brought in? What roles do mission
and norms play? Learn to apply a
step-by-step approach that puts your team on
the track to success. |
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Exploring Differences
in the Workplace |
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Our increasingly diverse society is
reflected in growing workforce diversity.
Leading organizations acknowledge that
working successfully with others who don t
share the same background, beliefs or
traditions is a top priority in the new
workplace. This course is designed to
provide a safe way to explore complex,
powerful issues that could stand in the way
of teamwork. |
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Mastering Time
More Effectively* |
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Setting priorities and managing time
effectively are basic to managing individual
and organizational performance. The pressure
to find innovative ways to achieve goals,
pay attention to the competition, respond
quickly to customer needs and enjoy life
outside of work is even more intense in
today s less structured, information-driven
workplace. Meeting the daily challenge of
managing professional and personal
responsibilities requires a learning
strategy designed to meet individual needs.
This course provides participants with a
framework to develop customized strategies
to accomplish more and find greater balance
in their daily lives. |
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Customer Service Excellence |
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Managers set the stage for both internal and
external customer service excellence. This
customer-focused program is about increasing
professionalism through strategies that
allow you and your staff to manage special
service situations and create a positive
environment that fosters superior customer
service. |
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Taking Charge of Change |
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Change has been said to be the only
constant. That s been true throughout
history, but the pace of change today leaves
many managers reeling. Whether it is a
downsizing at your company, the loss of an
important team member, or a change in your
personal status, how you react affects your
leadership. The Japanese character for
change can be interpreted as either danger
or challenge. Learn how to make change work
for you. |
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Hiring Right the First Time |
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Every manager wants to build the best staff.
Then how do we end up with the mistakes we
do? Learn the preparation steps that help
you assess and interview the right
candidates for the job. Develop the
questions that will get beyond the
superficial game. |
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Conflict: Gift or Burden? |
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The need to handle conflict is a given.
Handling differences in your team is not an
option. How to work with conflict is. This
course explores the 5 approaches to working
with conflict and allows you to determine
which works best for you. |
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Performance Management |
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Most managers would opt to eat a dead bug
rather than write and conduct a performance
appraisal, and yet, this dreaded management
responsibility could keep on working for you
just like the bunny in the commercials.
Learn how to take the pain out of
performance appraisals for both you and your
subordinates. |
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Emotional Intelligence (EQ):
The Secret Skill of Leaders*
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Psychologist Daniel Goleman says that in the
workplace, emotional intelligence the
capacity to handle your own emotions - is
the overlooked, yet essential ingredient of
leadership. Recognizing the importance of EQ,
and committing to growing in this area will
provide the roadmap for you to continue to
grow in the skills, ability and knowledge
needed to be an effective leader. |
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Meeting Yourself On
The Way To Work* |
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We are in a world that is rapidly
shape-shifting. What we once thought was
true no longer is. The workplace is
changing, people are trying to adjust and to
find a way to live lives of meaning and
value within a constant maelstrom of change.
This course offers an innovative model to
rethink our lives and turn the way we are
making a living into the way we make a life.
You will address questions like: How can
I show up at work without masking my real
self?
How can my work not only fulfill me, but
also contribute to the fulfillment of
others? What price do I pay if
I believe that getting back to the real
world is work that demands that I leave my
soul at the door and that what I truly love
to do only exists outside in the unreal
world? Meeting Yourself on the Way
to Work offers a unique journey to turning
how you make a living into how you create
your life. |
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Running Meetings
That Deliver Results |
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Do you feel like you waste half your work
life in unproductive meetings? Learn how to
influence the meetings you attend and lead
your own meetings in a way that saves time,
money and energy. This course provides
numerous tools that will ensure that your
results improve over time. Finally learn
how to effectively lead meetings that will
deliver the results you need in order to
justify the time given by you, your
employees and colleagues. They will thank
you! |
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| Fostering Productive Volunteer Relationships* |
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The vital role of volunteers has always been
paramount in non-profit organizations. The
reasons that volunteers give freely of their
time and talents are as varied and as
numerous as those who volunteer. This course
will enable those in leadership positions to
better understand the unique role that
volunteers play in organizations and how to
maximize their contributions.
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*Courses that
have an asterisk are electives in the
Management Certificate Program and are
appropriate for non-managers as well those
in leadership positions. |
60 Minutes a Week
to Leadership Excellence and Business Success.
Register
today! |
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