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The Role of Today's
Manager
Wednesdays,
June 8,15,22 and 29 @ 2pm Central Time
This course
examines the role of manager in the business world of the New Millennium.
Managers study their own leadership style and apply it to a basic
management model designed to help them flex their preferred style
with the situational and organizational needs. Communication, a
primary skill of management, is explored in order to increase the
manager’s effectiveness in both giving and receiving information
and feedback.
 
Coaching Skills
for Leaders I
Tuesdays, November 1,15,22and 29 @ 11am Central Time
Coaching, an
essential but fairly recent addition to leadership competency, is
clearly defined along with its attending skills and techniques.
Leaders learn what coaching is, what it can accomplish and when
to use it. They practice essential coaching skills in and out of
class and learn a model that assists them in covering all the important
steps. Application exercises are completed and discussed to help
leaders improve their personal effectiveness.
Coaching
Skills for Leaders II
Often, leaders
are called on to take a coaching conversation to the next step in
order to get the continuous results that they want. This module
is the perfect follow-up to Coaching Skills I as it builds
on and reinforces the coaching model taught in that course. Participants
learn how to maintain a meta-focus, assess, challenge and use acknowledgements
to motivate and inspire action.
Delegating Effectively
Wednesdays, August 10,17,24 and 31 @ 3pm Central Time
Handing out
work is a requirement of management. How you do it can make the
difference between increased productivity or quality nightmares.
Recognizing what different subordinates need in order to meet your
expectations is a primary focus of this course.
Avoiding
Those Litigation Potholes
Every smart
manager knows that they are responsible to create a safe environment
for everyone to do their best. But what about protecting the company
when you have discipline issues or harassment complaints? How do
you ensure you don’t get taken advantage of by an employee
and what you can say? This module addresses some of the sticky issues
we don’t often talk about.
Communicating
With Style*
Tuesdays, October 4, 11, 18, and 25 @ 11am Central
The foundation
of personal and professional success lies in understanding self,
understanding others and realizing the impact of personal behavior
on the people around you. DISC Dimensions of Behavior provides a
non-judgmental language for exploring behavioral issues. All participants
will discover their behavioral strengths as they take this instrument
and assess to what degree they utilize each dimension of behavior
in their particular situation.
Building
a High Performing Team
Thursdays, September 8, 15, 22 and 29 @ 2pm Central Time
Every manager
wants a high performing team, but somehow not every manager gets
one. What makes the difference? How do new members have to be brought
in? What roles do mission and norms play? Learn to apply a step-by-step
approach that puts your team on the track to success.
Exploring
Differences in the Workplace
Our increasingly
diverse society is reflected in growing workforce diversity. Leading
organizations acknowledge that working successfully with others
who don’t share the same background, beliefs or traditions
is a top priority in the new workplace. This course is designed
to provide a safe way to explore complex, powerful issues that could
stand in the way of teamwork.
Mastering
Time More Effectively*
Wednesdays, September 7, 14, 21, and 28 @ 2pm Central
Setting priorities
and managing time effectively are basic to managing individual and
organizational performance. The pressure to find innovative ways
to achieve goals, pay attention to the competition, respond quickly
to customer needs and enjoy life outside of work is even more intense
in today’s less structured, information-driven workplace.
Meeting the daily challenge of managing professional and personal
responsibilities requires a learning strategy designed to meet individual
needs. This course provides participants with a framework to develop
customized strategies to accomplish more and find greater balance
in their daily lives.
Customer
Service Excellence
Managers set
the stage for both internal and external customer service excellence.
This customer-focused program is about increasing professionalism
through strategies that allow you and your staff to manage special
service situations and create a positive environment that fosters
superior customer service.
Taking
Charge of Change
Change has been
said to be the only constant. That’s been true throughout
history, but the pace of change today leaves many managers reeling.
Whether it is a downsizing at your company, the loss of an important
team member, or a change in your personal status, how you react
affects your leadership. The Japanese character for change can be
interpreted as either danger or challenge. Learn how to make change
work for you.
Hiring
Right the First Time
Every manager
wants to build the best staff. Then how do we end up with the mistakes
we do? Learn the preparation steps that help you assess and interview
the right candidates for the job. Develop the questions that will
get beyond the superficial game.
Conflict:
Gift or Burden?
The need to
handle conflict is a given. Handling differences in your team is
not an option. How to work with conflict is. This course explores
the 5 approaches to working with conflict and allows you to determine
which works best for you.
Making
Performance Appraisals Work For You
Thursdays, October 6, 13, 20 and 27 @ 2pm Central
Most managers
would opt to eat a dead bug rather than write and conduct a performance
appraisal, and yet, this dreaded management responsibility could
keep on working for you just like the bunny in the commercials.
Learn how to take the pain out of performance appraisals for both
you and your subordinates.
Emotional
Intelligence (EQ): The Secret Skill of Leaders*
Psychologist
Daniel Goleman says that in the workplace, emotional intelligence
– the capacity to handle your own emotions - is the overlooked,
yet essential ingredient of leadership. Recognizing the importance
of EQ, and committing to growing in this area will provide the roadmap
for you to continue to grow in the skills, ability and knowledge
needed to be an effective leader.
Meeting
Yourself On The Way To Work*
Tuesdays, September 6, 13, 20 and 27 @ 7pm Central
We are in a
world that is rapidly shape-shifting. What we once thought was true
no longer is. The workplace is changing, people are trying to adjust
and to find a way to live lives of meaning and value within a constant
maelstrom of change.
This course
offers an innovative model to rethink our lives and turn the way
we are making a living into the way we make a life. You will address
questions like:
- How can I
“show up” at work without masking my real self?
- How can
my work not only fulfill me, but also contribute to the fulfillment
of others?
- What price
do I pay if I believe that getting back to the “real world
“ is work that demands that I leave my soul at the door
and that what I truly love to do only exists outside in the “unreal”
world?
Meeting Yourself
on the Way to Work offers a unique journey to turning how you make
a living into how you create your life.
Running
Meetings That Work
Wednesdays, July 7, 14, 21 and 28 @ 1pm Central
Feel like you
waste half your work life in unproductive meetings? Learn how to
influence the meetings you attend and lead your own meetings in
a way that saves time, money and energy. Your people will thank
you!
Fostering Volunteer
Relationships*
Tuesdays, November 1, 15, 22 and 29 @ 3pm Central
The vital role
of volunteers has always been paramount in non-profit organizations.
The reasons that volunteers give freely of their time and talents
are as varied and as numerous as those who volunteer. This course
will assist managers to better understand the unique role that volunteers
play in organizations and how to maximize their contributions.
Being On The Board
Serving on a Board can be a worthwhile experience or a time consuming nightmare. This course identifies key success factors for new and old Board members alike.
*
Courses that have an asterisk are electives in the Management Certificate
Program and are appropriate for non-managers as well those in leadership
positions.
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